Got questions about our services?
Simple and easy to understand billing
No surprises on your monthly invoice
Predictable ‘pay as you go’ services
Most importantly, flat-fee billing means that we don’t benefit from your technology problems (unlike other companies who bill hourly). Instead, we benefit only when your IT is running smoothly - aligning our goals with yours.
Phone: If you need immediate assistance, call us at 502.585.9669. Office hours are 8am-5pm, Monday to Friday; outside of these hours, our answering service will take down the details of your issue and ensure that one of our technicians calls you back shortly.
Email: If your issue is non-urgent, please send a detailed description of the problem to firstname.lastname@example.org. This will automatically create a ticket in our system, and our help desk will reach out to you at the next available opportunity.
Portal: The customer portal allows you to view the status of your existing tickets and to open new tickets.
The response times are based on four priority levels:
- Service not available (all users and functions unavailable)
- Significant degradation of service (large number of users or business critical functions affected)
- Limited degradation of service (limited number of users affected, business process can continue)
- Small service degradation (business process can continue, one user affected)
Here are some preventative steps you can take to protect yourself:
Backup, backup backup – specifically, make sure you have offline or ‘cold’ backups that are not connected to your PC or network
Security patches – make sure your PC is fully up to date on security patches from Microsoft, Java and Adobe
Anti-virus – make sure your anti-virus definitions are up to date and the anti-virus software is actively running on your PC
Beware of phishing – most infections come through email attachments that appear legitimate but actually contain the virus
Avoid opening attachments you weren’t expecting
For an excellent in-depth reference on the CryptoLocker virus and how you can protect yourself, click here.
If you would like assistance on prevention and/or removal of the virus, or ensuring that your backups are good, please contact us.
- From the Applications menu, select Email. This application may be named Mail on some versions of Android.
- Type your full email address, for example email@example.com, and your password, and then select Next. If you don’t know your email address and password, please contact us at 502-585-9669.
- Select Exchange account. This option may be named Exchange ActiveSync on some versions of Android.
- Enter your full email address in the Domain\Username box. If Domain and Username are separate text boxes in your version of Android, leave the Domain box empty and type your full email address in the Username box. Note that on some versions of Android, you must use the domain\username format. For example, if your email address is firstname.lastname@example.org, type contoso.com\email@example.com. Your username is your full email address.
- In the Password box, enter the password that you use to access your account.
- In the Exchange Server box, enter the address of your Exchange server. Use outlook.office365.com for your server name.
- Click Next.
- As soon as your phone verifies the server settings, the Account Options screen displays. The options available depend on the version of Android on your device. The options may include the following:
- Email checking frequency - this sets how often your phone checks for new messages on your email server. The default value is Automatic (push); when you select this option, email messages will be sent to your phone as they arrive. We recommend only selecting this option if you have an unlimited data plan.
- Amount to synchronize - this is the amount of mail you want to keep on your mobile phone. You can choose from several length options, including One day, Three days, and One week.
- Notify me when email arrives - this means your mobile phone will notify you when you receive a new email message.
- Sync contacts from this account - this means your contacts will be synchronized between your phone and your account.
Note: You may need to wait ten-to-fifteen minutes after you setup your account before you can send or receive email.
- If this is the first email account on your iPhone, tap Mail. Otherwise, tap Settings > Mail, Contacts, Calendars > Add Account.
- Tap Microsoft Exchange.
- You don’t need to type anything in the Domain box. Type the information requested in the Email, Username, and Password boxes. If you don’t know your email address and password, please contact us at 502-585-9669.
- You need to type your full email address in the Email and Username boxes (for example, firstname.lastname@example.org).
- Tap Next on the upper-right corner of the screen. Your mail program will try to find the settings it needs to set up your account. Go to step 7 if your mail program finds your settings.
- If your iPhone can’t find your settings, you’ll need to use outlook.office365.com for your server name.
- In the Server box, enter outlook.office365.com, and then tap Next.
- Choose the type of information you want to synchronize between your account and your device, and then touch Save. By default, Mail, Contacts, and Calendar information are synchronized.
- If you’re prompted to create a passcode, tap Continue and type a numeric passcode. If you don’t set up a passcode, you can’t view your email account on your iPhone. You can set up a passcode later in your iPhone settings.